Court Users Survey - Albania


IDRA was contracted by “Support to Efficiency of Justice – SEJ Joint Project between EU and CoE to conduct a court user survey. The overall aim of SEJ project is to improve the efficiency and the quality of the public service of justice delivered to the Albanian citizens by the court system in accordance with European standards.

 The Court Users Survey aims to shed a light and help to understand, on the basis of the reliable indicators, the priority actions that need to be taken as identified by direct court users and users of the justice system of Albania.

 IDRA was contracted to do the following:

  • Carry out analysis of the received data and present a written report to the project team and the National Steering Committee for discussion and review; report to define methodology and study tools, and identifies different categories of court users for discussion and agreement with the project team and the National Steering Committee;
  • Based on the CEPEJ methodology, design a survey methodology taking into account the specificities of the courts, in order to ensure a representative sample and to capture views of court users at various levels;
  • Conduct interviews and collect data from the interviewees, using a methodology and tools agreed up on;
  • Process and analyze the data and compile a draft report of findings and recommendations for presentation to project partners for comments in close co-operation with the CoE experts;
  • Finalize and submit a report, consisting of findings and recommendations after taking into account the comments and inputs of the project team and stakeholders in response to the draft report.

The research took place in 10 courts selected in agreement with the Council of Europe:

  •  The High Court of the Republic of Albania;
  • Tirana and Vlora Appeal Courts;
  • Tirana Serious Crimes Court;
  • Tirana Administrative Court;
  • 5 district courts: Tirana, Elbasan, Durres, Lushnje, and Gjirokaster,

In the Serious Crime Court, the questionnaire was administered only to lawyers.

IDRA, as reported, administered the questionnaires in different days and various hours, to have a more random distribution of both court’s users and lawyers.

This exercise has collected 1,330 interviews with court's users, and 301 interviews with lawyers.