The main objective of the study was to obtain citizens’ opinion on the quality of the services provided by the courts of Albania. ¾ ¾The information is gathered through a questionnaire developed by the CoE experts, composed of 40 set-answer questions and 2 open-ended questions.
There were different questionnaires for the two categories of respondents:
For the implementation of the court user satisfaction survey, 10 courts were selected:
Legal Professionals Sample
IDRA conducted the survey, processed and analysed the data and presented the results in the workshop with the Courts' management representatives.